Return to Help IndexOrdering Information |
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| Can I get a proof of my order e-mailed to me? | |
| YES! You have the option to have a free preview proof emailed to you. Your first e-mailed preview is FREE. You can make any changes to your order after you receive the first preview. If you request another preview to be emailed to you, there is a $1 charge for each additional preview after the initial preview. If no additional preview is required, your order will be processed and shipped after the changes are made. | |
| Can I get a quote for my order? | |
Yes. The best way to get a quote is by placing any items into your shopping cart. It will give you an exact cost for your items. You can also get a shipping quote by entering your shipping zip code and choosing your shipping method. Then you can print the shopping cart page for a written quote. We do not require registration or any personal information to get a price quote or shipping quote online. Our prices and quantity discounts are also listed on our prices page. |
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| Do you charge sales tax? | |
| We do not charge sales tax for any candy items. We only charge sales tax if your non-candy order is being shipped to an address in Washington State. | |
| How long will it take to get my order? | |
It only takes 7-10 days to receive your personalized order!
Here is our order process for customized products (foil only, candy bars or other non-personalized items are generally shipped next business day)
You place your order online or by phone using Visa, MasterCard, American Express, Discover or Paypal.
We design and email you a preview, if requested, of your order within 2 business days. Please note, we do not work Saturday, Sunday or Holidays. If you choose to mail a check or money order, your preview will be sent after payment is received.
You approve the order by replying to the email preview. You are welcome to make changes to the design at this time. If you request another preview to be emailed to you, there is a $1 charge for each additional preview after the initial preview. If you don't need another preview, the corrections are made and your order is shipped.
After you approve your preview, your order will be shipped within 2 business days (wrappers only ship same or next day) by Priority Mail (2-3 days shipping time). Fedex 2 day and Overnight shipping available. Please note: During the hot summer months, June 1st - September 30th, we ship candy bars on Monday, Tuesday and Wednesday only unless Fedex Express Overnight shipping is requested. Fedex Saturday Delivery is available for an addition $20 to most areas.
Orders needed within 5 business days require the rush order charge, $20, in addition to the Fedex 1 or 2 day Shipping Charges. Your order will become our priority and your order will ship asap. 
If you need your order fast, please call us 1-800-291-8934 and we will be able to rush your order, possibly shipping same or next day.
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| What forms of payment do you accept? | |
We accept Visa, MasterCard, American Express, Discover, PayPal and e-check thru PayPal. We will take business checks and purchase orders from businesses. Send business checks payable to: Candy Wrapper Store 240 E Rock Way Shelton, WA 98584 Paypal e-mail address to send money or e-check to is: kara@candywrapperstore.com - Click here to pay with PayPal Please note: Because each order is designed individually, we cannot start the design process without payment of your order or credit card on file. |
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