- NEW PRODUCTS
- Design Your Own
- Custom Options
- Sweet Specials
Frequently Asked Questions
Ordering InformationHow long will it take to receive my order?
Click here to see processing times
Generally, it takes 2 weeks to receive your personalized order.
1) You place your order online or by phone using Visa, MasterCard, American Express, Discover or Paypal (checks accepted thru Paypal).
3) You approve the order by replying to the email preview. You are welcome to make changes to the design at this time. If you request another preview to be emailed to you, there is a $1 charge for each additional preview after the initial preview. If you don''t need another preview, the corrections are made and your order is shipped.
Orders needed within 5 business days require the rush order charge, $20, in addition to the Fedex 1 or 2 day Shipping Charges. Your order will become our priority and your order will ship asap.If you need your order fast, please call us 1-800-291-8934 and we will be able to rush your order, possibly shipping same or next day.
Can I get a proof of my order e-mailed to me?
YES! You have the option to have a free preview proof emailed to you. Your first e-mailed preview is FREE. You can make any changes to your order after you receive the first preview. If you request another preview to be emailed to you, there is a $1 charge for each additional preview after the initial preview. If no additional preview is required, your order will be processed and shipped after the changes are made.
You can also order from our CUSTOM WEB SITE www.custom.candywrapperstore.com and get a live preview of your order online before you order. You can change text and COLORS LIVE ONLINE. Try it today!
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal and e-checks thru PayPal. We will take business checks and purchase orders from businesses.
Send business checks payable to:
Candy Wrapper Store
240 E Rock Way
Shelton, WA 98584
Paypal e-mail address to send money or e-check to is:
firstname.lastname@example.org - Click here to pay with PayPal
Please note: Because each order is designed individually, we cannot start the design process without payment of your order or credit card on file.
Do you charge sales tax?
We do not charge sales tax for any candy items. We only charge sales tax if your non-candy order is being shipped to an address in Washington State.
Can I get a quote for my order?
Yes. The best way to get a quote is by placing any items into your shopping cart. It will give you an exact cost for your items. You can also get a shipping quote by entering your shipping zip code and choosing your shipping method. Then you can print the shopping cart page for a written quote. We do not require registration or any personal information to get a price quote or shipping quote online.
Our prices and quantity discounts are also listed on our prices page.
Product InformationWhat kind of paper and printing do you use?
We use premium glossy bright white paper for all candy wrappers. Our printers are Professional Konica Minolta Laser Graphics Printers for excellent quality glossy wrappers that will last!
Are the candy bars included with my wrapper order?
FOIL WRAPPED Hershey's® candy bars can be ordered from us or save money and order the wrappers only. Click here to see candy bar wrapper and foil colors. Miniature Hershey's® bars are an assortment silver and gold foil wrapped bars; Hershey's® Milk Chocolate (silver foil), Mr. Goodbar® (silver foil), Krackle® (silver foil), and Hershey's Dark® (gold). Silver Foil only and Gold Foil only available for a premium charge.
Are Hershey's® candy bars Kosher? What are the ingredients?
Hershey's® 1.55 oz Milk Chocolate candy bars are OUD Kosher
HERSHEY'S MINIATURE'S chocolate bars are OUD Kosher
How do I adhere the wrapper around the candy bar?
The best way to secure the wrapper is using a glue stick or double sided tape or mounting squares.
Click here to see how to foil wrap your candy bars. Excellent wrapping instructions with photos are also included with every order.
Are the wrappers cut?
YES! All of our wrappers are cut and ready to wrap when you receive them. No extra charge for cut wrappers! Just grab a glue stick or double sided tape and happy wrapping!
How do I store my candy bars?
Ideally, chocolate should be stored in a slightly cool and dry place. The perfect environment would be 55-70 degrees Fahrenheit, have low humidity (less than 50 percent), be out of direct sunlight, away from any other foods or substances with strong odors that could be absorbed by the chocolate.
While refrigerated chocolate is certainly safe, we don't recommend it. Chocolate kept in the refrigerator may "sweat" when brought to room temperature. Frequent exposure to high temperatures can cause the cocoa butter in chocolate to rise to the surface, creating bloom, an unpleasant cloudy gray color. This just means that the cocoa butter has separated. While it doesn't look pretty, the chocolate is still perfectly fine.
Personalization InformationCan I choose a different font style, change the font color, or use a different graphic from another candy wrapper?
YES! Click here to see available font styles, font colors and additional graphics. There are many font styles and colors to choose from. Coordinate your wrapper to your match your wedding colors, birthday party theme, baby shower colors, bridal shower theme, or create your own personalized wrapper.
Can you match my party colors perfectly?
We can match your party colors to your favors if you mail us a sample of your invitation, ribbon, fabric swatch, napkin, etc. There is no charge for this color match service. Every monitor and printer will produce different colors so mail us your sample color for best color matching results.
Can I change the colors of the graphics on the wrapper?
YES! Most of our graphic / wrapper colors can be changed. Click here to see some of our color choices. Please put your color request in the special instructions box on the order form online. We will email you a preview for your approval before the final printing of your order.
Can I add a photograph to my wrapper?
YES! We can add a photo to any of the regular size, miniature or Jumbo Hershey wrappers. Add your logo to a miniature wrapper and make a great business card. Add a photo or logo to any wrapper for only $10.00. Photo or Logos can also be added to Magnets, cards, stickers, or most of our products. Click here to see tips for scanning and sending your photograph.
Can I design my own wrapper with different graphics or my own idea or layout?
YES! You can choose any graphics from the web site at no additional charge. We have thousands of additional graphics if you are looking for a specific theme or graphic. The charge for a custom wrapper with graphics not shown on the website is $20.
Can I mix the front and back of the wrappers?
YES! You can create your own special wrapper by mixing the front of one wrapper with the back of another. When you order, put in the special instructions box which wrapper front and back you want. There is no additional charge for this option.
Can I change the wording on the back of the wrapper?
Yes, we can change the wording on the back of any wrapper. Just put your wording in the special instructions box on the order form. We will email you a preview before the final printing of your wrapper.
Shipping InformationHow do you ship chocolate during the summer?
Between June 1st - September 30th we ship all chocolate in a thermal bag with an ice pack. We only ship chocolate on Monday, Tuesday and Wednesday during these months to reduce the risk of melting over the weekend. If your order needs to be shipped on Thursday or Friday we will not be responsible if the chocolate sits at the Post Office or Fedex over the weekend. Please allow plenty of time when ordering chocolate during these summer months or consider ordering the wrappers and foil only and buying your candy bars locally. We provide excellent wrapping instructions with pictures for wrapping your candy bars with the foil and your wrapper. We do not ship any candy products outside of the USA.
How much do you charge for shipping?
Shipping is FREE for most orders over $99 for USPS Priority Mail or FedEx Ground shipping within the USA. FedEx 2 day and FedEx Overnight shipping is available to USA only. We ship USPS International Priority Mail to Mexico and Australia is an additional charge starting at $26.95 for wrappers only.
We will ship USPS Global Priority to some Countries (Canada, Australia, Mexico, etc) but cannot guarantee delivery by any certain date because the Postal Service is out of our control once it ships. Customs clearance processing times are different from country to country so we cannot guarantee a delivery time. All delivery times are approximates.
How will my order be shipped with the "Free Shipping" option?
We normally use USPS Priority Mail which takes 2-3 days for shipping. We only ship FedEx Ground between October - May if you order over 240 full size candy bars and if your weather is under 70 degrees. Free Shipping is only available within USA.
Can I pick up my order?
YES! Our office is located at Candy Wrapper Store, 240 E Rock Way, Shelton, WA 98584. When you order online, choose "Pick Up Order" as the shipping type. Please allow 1 week for designing, proof, and production. Call 1-800-291-8934 with any questions.
How much do you charge for shipping to other countries?
We ship wrappers only and stickers to Canada, Mexico, Australia, Ireland, UK, Hong Kong, Belgium, China, Japan, Denmark, France, Germany, Norway, Spain, Sweden, Bahamas and Costa Rica.
Shipping to Canada is USPS Priority Mail International (6-10 day shipping). Wrappers Only shipping start at $24.95 for Flat Rate USPS Envelope (tracking included).
Shipping to Mexico is USPS Priority Mail International (6-10 day shipping). Wrappers Only shipping start at $31.00 for Flat Rate USPS Envelope (tracking included).
Shipping to Australia, Ireland, UK, Hong Kong, Belgium, China, Japan, Denmark, France, Germany, Norway, Spain, Sweden, Bahamas and Costa Rica is USPS International Priority Mail. Wrappers Only shipping start at $35.25 for Flat Rate USPS Envelope (tracking included).
We will ship USPS Priority Mail International but cannot guarantee delivery by any certain date due to customs clearance times.
Can I cancel my order?
There is a $20 design fee for cancelled orders after the preview has been designed and emailed to you for proofing. You may cancel your order within 24 hours of placing your order without any design fees IF your order has not been designed. Rush Fees cannot be refunded as your order goes into processing immediately after the order has been placed.
What is your return / refund policy?
If there is a problem with your order, please contact us immediately so we can resolve the issue as soon as possible.